
Frequently Asked Questions
Do you make custom products?
Yes! In our new Small Business Corner section, you can find all the products we can customized with your own design.
Do you ship internationally?
Yes! Since May 2022 we have enabled the option of international shipping for most countries in America, Europe and many more through our international site, THIS site!
At the moment, we have 3 shipping options enabled: Economy Shipping, Standard Shipping, and Express Shipping. For more details on this, please go to our shipping policy section.
If at the time of finalizing the purchase your country is not available, you can send us an email to help you out.
My order is over US$100, why is my shipping not free?
This may be because of these 2 reasons:
- Your shipping address may be on a region not included in this offer, ie: outside of Europe, North, Central, or South America.
- Your order may include a product that's not part of this offer, ie: it's a custom/personalized product.
¿How long will it take for my order to arrive?
Well, that depends on 2 factors: the processing time and the delivery time!
- Processing time:
It is the time it takes us to have all the products that are part of your order ready, this time runs from the time the payment is confirmed.
At the moment, our processing time is between 7 and 10 calendar days, and our shipping days are on Mondays.
- Delivery time:
This time is counted once your packages have been marked as processed; that is, you have received an email indicating that your order has already been shipped.
Unfortunately, we do not have control once the packages are transfer to the courier company, so we depend completely on the ranges they provide us for the different destinations:
- Economy Shipping with Serpost (Correos del Perú): 15 - 55 days
- Standard Shipping with Serpost (Correos del Perú): 10 - 30 days
- Express Shipping with DHL: 3 -10 days
How resistant are your products?
Before putting all our products on sale, we make sure they are of the best quality, here we explain a little about them!
- Stickers: All our stickers are printed on vinyl, this material together with the laminate we use ensures better quality, durability and water resistance in our designs.
- Bookmarks: Our bookmarks are made with high-quality heavyweight paper to ensure the best printing quality and resistance, although they are laminated on both sides for greater protection and finish, they are NOT waterproof so we recommend that you do not put them in contact with water.
- Photocards Fanmade: Our PCs are printed double-sided on high-quality heavyweight paper and laminated on both sides to ensure their finish and protection. Keep in mind that they are NOT waterproof and must be handled with care to prevent the lamination from lifting.
- B-Grade Products: They are products that have small printing, lamination or cutting errors, they are completely usable but do not have the desired quality, which is why we offer them at a discounted price. This option is only available on certain products.
Contact us
If you have any questions or additional inquiries, do not hesitate to contact us. We will assist you as soon as possible!
You can write to us at the following email: hello@doredesigns.store